Thursday, October 27, 2011

#17 Canceling Your Order Is Super Easy

If you ever need to cancel your order, that's okay. You can actually do so yourself without ever needing to call or email us. All you have to do is follow these easy steps.

1. Visit our website: Scroll all the way to the very bottom of the main page where you will see links for About Us, Returns & Refunds etc. Look out for the fourth link: Order History.

2. Click on this link. This leads you to our Account login page. Enter your email and password and click on the "login" button.

3. You should now be on the order history page where you can view your current as well as your past orders. Now here's the catch. You can only cancel your order if its status is set to processing.

4. Click the "view" button on the right to view the order you wish to cancel. At the bottom left of the order details you will find the "cancel order" button. Click this button.

5. You will now be redirected to your order history page where you'll now notice that the status of your order has now changed from processing to cancelled.

And you're done! Your order has been successfully cancelled.
See? That was easy. So easy in fact that you're probably thinking there's got to be a catch. And you're right.

Here's the catch. Your cancellation must be done at least 24 hours before the delivery date.


Well, as you know, AfroChic delivers your order in 2 days unless you changed the delivery date at the time of ordering. In order to meet this 2 day commitment, all orders enter our dispatch process 24 hours before the delivery date. Once an order has entered the dispatch process, you cannot cancel it. Which is why if you wish to cancel, you'll have to do it at least 24 hours before the delivery date.

Cool, eh?