Thursday, April 12, 2012

# 24. AfroChic Opening Hours

The AfroChic Store is open between 10 am and 8 pm from Monday to Saturday. We're closed on public holidays.

If you have a general question, you may call the store on (030) 296 0205 within these hours.

For order specific questions, please call 020 - 015-8696 before 5 pm.

Monday, April 2, 2012

#23 How To Determine Your AfroChic Size

You've visited our website and have fallen in love with several of our clothes. Now you're ready to shop. There's only one catch. How to know your AfroChic Size.

No worries. Determining your AC size is pretty simple.

1. First Determine Your Body Measurements

Find a measuring tape and take your bust, waist and hip measurements if you're a woman. Or if you're a man, measure your neck size. If you don't have a measuring tape, you can also call your regular seamstress or tailor to ask for your body measurements.

2. Find AfroChic's Size Chart
There are 3 places to find an AfroChic Size chart. You can find one on our website by clicking on the black menu bar which reads SIZE CHART. You can also find a size chart on this blog. See below for easy reference. If you have an AfroChic brochure, you can also find a size chart in there.
3. Compare Your Body Measurements To AfroChic's Size Chart
Now that you have y0ur body measurements and a size chart on hand, simply compare the two to determine your AfroChic size.

Your measurements may not fit neatly with our size chart in which case you'll have to buy the closest approximation. For example if your bust measurement is 39 and your waist is 32, and hip 42, you will buy a size 12.

Similarly if your neck size is 16.5, you'll have to decide whether to choose a Medium or a Small.

AfroChic does not alter clothes to fit specific individuals but you can always order and alter it yourself.

Tuesday, March 27, 2012

#22 How To Check If Your Order Has Gone Through

How do you know if you were successful at ordering from AfroChic or not?

There are two ways to check.

1. As soon as your order has been placed, you should automatically receive the following email:
Thank you for your interest in AfroChic Limited.
Your order has been received and will be ready for pick up / delivered on xx/xx/2012.
If that date happens to be a national holiday,
your order will be rescheduled for the next business day.
Order ID: #xxxx Date Ordered: xx/xx/2012

To view your order click the link below:

Please reply to this email if you have any questions.

This is one way to know that your order has been received by AfroChic.

2. The other way to check is to go to our website:,
scroll to the bottom of the page and click on order history.
Enter your email address and password to log into
log into your AfroChic account.
If your order has gone through, you will see it listed under order history
with the status set to processing.

Sometimes customers think that placing an item
in your shopping bag means you've ordered it.
This is not correct. Just like in a real life shopping situation,
once you place something in your shopping bag, you will have to "CHECKOUT"
It is during checkout that you tell us when and where to deliver it.
Without checking out, your item just sits in the shopping bag inside the shop
and any other shopper who is interested in the same item may claim it by checking out.

For a step by step guide on how to order from AfroChic, please click "HOW TO SHOP"

Wednesday, February 29, 2012

#21 How To Use Your Store Credit To Shop Online

Applying your store credit towards an online purchase is quite simple.

During checkout, enter the code into the box that reads,'Store Credit or Gift Card,'

Then click update to see your new reduced total.

That's it. You have successfully used your store credit.